Product Support

The sale of equipment is just the first part of a long-term relationship between GEC and our customers. The support of our truck scales and aircraft scales in the field is critical to the long term success of these relationships. We believe our ability to assist our customers with regard to annual calibrations and equipment repair, in a timely manner, is vital to everyone’s success. Product support works hand in hand with our world class customer service team. The ability of our team to troubleshoot and evaluate through correspondence with our customers, helps reduce equipment down time. Once a solution has been identified, our global shipping department can have parts shipped anywhere in the world on a moment’s notice. If for some reason, the solution can not be identified, we can have the product sent into one of our repair facilities for further evaluation and repair. Currently GEC has authorized repairs stations in Arlington, Texas and Swansee, UK. We are in the process of evaluating future repair locations throughout the globe to serve our international customers in an efficient and more freight-friendly manner. As these locations are identified and put into service we will update our site with their contact information.

If you have any product support questions, please feel free to contact the customer service department: