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General Electrodynamics Corporation is a specialized
manufacturing organization committed to customer service thereby setting and
establishing high standards through its educational programs, training, awards,
certifications and on-the-job training. GEC strives to provide the highest
level of customer service that our customers expect. Each member of the service
team is trained and coached to understand customer's problems and each are
empowered to resolve a problem to the customer's satisfaction.
Courtesy Our employees are trained in service standards and
will exhibit customer friendly skills and be knowledgeable, professional and
courteous in meeting the needs of our customers.
Confidentiality All information gathered or held regarding the
customers business, their products and or application and will be held in
strict confidence for the sole use of meeting the stated objectives. No
information will be released to outside parties or partner organizations or any
third party. GEC does not sell lists to third party marketing organizations.
Other than names nothing about our customers will be released without their
written consent.
Communication Our customer service department can be reached 24
hours a day. They can be contacted by phone, fax and or e-mail. All
correspondence will be responded to in a clear, concise and timely manner. Our
goal is that all correspondence, from date of receipt, will receive a written
response within 3 business days; more complex technical issues will receive an
acknowledgement within the 3 business days and continuous updates on the
progress until the issue becomes resolved.
Should you need to contact Customer Service for any reason, you
may do so at any of the below methods:
E-mail: gec@gecscales.com
Phone: 817-572-0366, 1-800-551-6038
Fax Number: 817-572-0373
Written Correspondence:
P.O. Box 150089,
Arlington, Texas 76015
Attn: Customer Service Department
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