Customer Service & Support

Customer Service

General Electrodynamics Corporation is a specialized manufacturing organization committed to customer service thereby setting and establishing high standards through its educational programs, training, awards, certifications and on-the-job training. GEC strives to provide the highest level of customer service that our customers expect. Each member of the service team is trained and coached to understand customer’s problems and each are empowered to resolve a problem to the customer’s satisfaction.

Our customer service department can be reached 24 hours a day. They can be contacted by phone, fax and or e-mail. All correspondence will be responded to in a clear, concise and timely manner. Our goal is that all correspondence, from date of receipt, will receive a written response within 3 business days; more complex technical issues will receive an acknowledgement within the 3 business days and continuous updates on the progress until the issue becomes resolved.

Request Service or Contact GEC using the information below

  • E-mail:
  • Phone: 817-572-0366, 1-800-551-6038 Fax Number: 817-572-0373
  • Written Correspondence:
  • Attn: Customer Service Department
  • P.O. Box 150089
  • Arlington, Texas 76015


Our employees are trained in service standards and will exhibit customer friendly skills and be knowledgeable, professional and courteous in meeting the needs of our customers.


All information gathered or held regarding the customers business, their products and/or application and will be held in strict confidence for the sole purpose of meeting the stated objectives. No information will be released to outside parties or partner organizations or any third party. GEC does not sell lists to third party marketing organizations. Other than names nothing about our customers will be released without their written consent.

Product Support

The sale of equipment is just the first part of a long-term relationship between GEC and our customers. The support of our truck scales and aircraft scales in the field is critical to the long term success of these relationships. We believe our ability to assist our customers with regard to annual calibrations and equipment repair, in a timely manner, is vital to everyone’s success. Product support works hand in hand with our world class customer service team. The ability of our team to troubleshoot and evaluate through correspondence with our customers, helps reduce equipment down time. Once a solution has been identified, our global shipping department can have parts shipped anywhere in the world on a moment’s notice.

If for some reason, the solution can not be identified, we can have the product sent into one of our repair facilities for further evaluation and repair.

Currently GEC has several authorized repairs centers in different parts of the world. We are in the process of evaluating future international service locations to serve our global customers in an efficient and more freight-friendly manner. As these locations are identified and put into service we will update our site with their contact information.

If you have any product support questions, please feel free to contact the customer service department.