Customer Service

General Electrodynamics Corporation is a specialized manufacturing organization committed to customer service thereby setting and establishing high standards through its educational programs, training, awards, certifications and on-the-job training. GEC strives to provide the highest level of customer service that our customers expect. Each member of the service team is trained and coached to understand customer's problems and each are empowered to resolve a problem to the customer's satisfaction.
Courtesy: Our employees are trained in service standards and will exhibit customer friendly skills and be knowledgeable, professional and courteous in meeting the needs of our customers.
Confidentiality: All information gathered or held regarding the customers business, their products and/or application and will be held in strict confidence for the sole purpose of meeting the stated objectives. No information will be released to outside parties or partner organizations or any third party. GEC does not sell lists to third party marketing organizations. Other than names nothing about our customers will be released without their written consent.
Communication: Our customer service department can be reached 24 hours a day. They can be contacted by phone, fax and or e-mail. All correspondence will be responded to in a clear, concise and timely manner. Our goal is that all correspondence, from date of receipt, will receive a written response within 3 business days; more complex technical issues will receive an acknowledgement within the 3 business days and continuous updates on the progress until the issue becomes resolved.
Should you need to contact Customer Service for any reason, you may do so at any of the below methods:
E-mail: cbernal@gecscales.com
Phone: 817-572-0366, 1-800-551-6038 Fax Number: 817-572-0373
Written Correspondence:
Attn: Customer Service Department
P.O. Box 150089
Arlington, Texas 76015